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BIASC Member Portal - Frequently Asked Questions (FAQ)

Do I need an account?

Yes. We’ve upgraded to a new membership and events platform, and all users are required to create an account.

Why do I need an account?

Every user must have a profile to register for events. BIASC members also need an account to access membership benefits and receive discounted event pricing.

How do I access the BIASC Member Portal?

Visit https://biasc.org and click the Member Portal button in the upper-right corner.

When logging in for the first time:

  • Username: Use your business email address
  • Click Forgot My Password to create a new password.

Note: If your email isn’t recognized, please contact Lisa Meadows at lmeadows@biasc.org or call (949) 777-3849 for assistance.

What if I’m a new user or new to BIASC?

Click Create Account and follow the prompts to register.

Note: If you believe you already have a membership but your email doesn’t work, please reach out to Lisa Meadows at lmeadows@biasc.org or (949) 777-3849.

What if I forget my password?

Click Forgot My Password on the login screen. Enter your business email address and follow the instructions in the reset email. If you don’t receive it, see our troubleshooting steps below.

I didn’t receive the password reset email. What should I do?

  • First, check your Spam Folder or Promotions
  • If nothing appears, wait about 10 minutes and try again.

If you still don’t receive the email, contact us at membership@biasc.org or call (949) 777-3849 for assistance

What if I can’t log in, but I know I have an account?

Contact membership@biasc.org or call (949) 777-3849 and we’ll help verify your profile.

How do I know who the administrator is for my company membership?

Please contact membership@biasc.org for confirmation.

How can I set up my account?

After logging into the membership portal, select the “My Account” tile.

  • Upload a headshot (click the pencil icon next to the Person icon to add)
  • Update your contact information (select Update details button on upper right side)
  • Add your company name and job title

Can I update my company’s profile?

Yes. Company administrators have the ability to update the company profile.

Can I add or remove employees on my company membership?

Please email membership@biasc.org to add or remove employees from your company’s membership.

Can I renew my membership online?

  1. Admins on the account can log in to the Member Portal
  2. Go to My Account
  3. Select the pink bar labelled Manage “Company Name”
  4. Click the View/Pay
  5. Select the Pay
  6. Select Add to Cart and follow prompt to pay
  7. Scroll down and click Submit Order to complete your renewal.

How do I register for an event?

Log in to the BIASC Member Portal and follow these steps:

  1. From the dashboard, click List of Events or Master Calendar.
  2. Find and select the event you want to attend.
  3. On the event page, you’ll see registration options:

   To register yourself:

  1. Click Register Myself.
  2. Confirm your registration details.
  3. Select your ticket type (if applicable).
  4. Click Add to Cart, then Proceed to Checkout.

   To register someone else (such as a colleague):

  1. Click Register Someone Else.
  2. Search for their name in the system.
  3. If their profile appears, select it.
  4. If not, create a new profile using their individual business email address
    1. If you are a BIASC member and you would like to add your co-worker to your account to receive a member discount, reach out to us at membership@biasc.org.
  5. Click Add to Cart, then Proceed to Checkout.

   To register a non-member:

  1. Click Register Someone Else.
  2. Search for their name in the system.
  3. If no profile appears, create a new one using their individual business email address.
  4. Select the non-member ticket type (if available).
  5. Click Add to Cart, then Proceed to Checkout.
  6. Review your order in the cart.
  7. Click Submit Order to complete your registration.

Important: Log in with your individual business email to ensure you receive the correct pricing. Member discounts are applied automatically. Non-members cannot register for members-only events.

Can I cancel or transfer my event registration?

Please contact Laura Salgado at lsalgado@biasc.org for assistance with cancellations, refunds, or transferring registration to another attendee. Cancellation fees may apply.

How do I know if my registration went through?

You’ll receive a confirmation email once your registration is complete. You can also view your upcoming registrations under My Account in the Member Portal. If you don’t see a confirmation email, check your spam folder and mark biasc.org as a safe sender.

How do I view or pay my invoices?

Log in to the BIASC Member Portal. Select the “My Account” tile on top left side

For Individual Council Memberships:

  • If there is an open council or individual member invoice ready for you to pay, you will see the“ Renew your individual or council membership” tile on right side. If you do not see one and need a renewal invoice, please contact membership@biasc.org
  • Select the invoice you want to view or pay.
  • Select Update Cart and follow prompts to enter in payment information
  • You can also download a PDF invoice for your records.
  • To pay for open events, jobs or ad invoices select Pay/view invoice (not company invoices)

 

For Company Memberships (Administrator on the membership only)

  • Log in to the BIASC Member Portal. Select the “My Account” tile on top left side
  • Scroll down to the Company Administrator section and click the pink “Manage [Your Company Name]”
  • Select View/Pay Invoice on upper right corner
  • Select the invoice you want to view or pay.
  • Click on Pay, add to and follow prompts to enter in payment information
  • Make sure that your company name is listed as the Bill to.
  • Download the invoice PDF if needed for your records.

Can I set up automatic payments?

  • The Automatic payments setting defaults to ON. To Turn off or to manage these options

For Company Memberships (Administrator on the membership only)

  • Log in to the BIASC Member Portal. Select the “My Account” tile on top left side
  • Scroll down to the Company Administrator section and click the pink “Manage [Your Company Name]”
  • Select Payment information and Automatic Renewal in the membership portal

For Individual Council Memberships:

  • Log in to the BIASC Member Portal. Select the “My Preferences and Payment Information” tile.

Tips for the Best Experience

  • Use a modern browser (Chrome, Edge, Safari, or Firefox)
  • Make sure your email is up to date with BIASC
  • Bookmark the portal link for future use
  • Avoid using autofill when logging in the first time

Still Have Questions?

Contact membership@biasc.org or call (949) 777-3849 if you have any questions.

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